Vivage Senior Living - Lakewood - Cambridge Care Center

I was a resident in Cambridge Care Center twice. I have friends from both stays. These observations are based on five years of experience from multiple people including myself.I was delivered to Cambridge Care Center at the beginning of April 2023 on a Friday night to recover from a shattered hip. Obviously I couldnt walk or even stand. Even sitting upright was difficult especially without help. My diaper and bedding were changed for the first time on MONDAY MORNING. I spent the entire weekend a total of about 60 hours marinating in my own urine and feces. A staff member flipped back my wet and soiled sheet on Saturday morning wrinkled her nose and flipped it back onto me. There were amber and brown rings all the way up the sheet to my face by the time it was changed a few days later. Adult diaper rash is not fun well agonizing might be a better term and it took three months to clear up leaving actual scars. You dont want to see the pictures. Trust me on this When I went home ten weeks later I was given some topical anesthetic creme to continue applying to the 9-inch-long incision on my hip. It had been applied by the contract staff almost never by the employees maybe about twice a week during my stay. When I received it to apply myself I found that it was to have been applied THREE TIMES A DAY. No wonder it hurt constantly However by the time of my discharge I wasnt even surprised.The staff especially on nights and weekends can be almost gleefully punitive in withholding help and pain meds. If you dont want to spend hours or days in agony DO NOT annoy these people by asking for food water meds or help to the bathroom. They will deliver such services as they deem necessary on the facilitys established schedule. Or something. Befriending a staff member is a very very useful idea especially if you are bed-bound.I must note This facility as far as I know has never been convicted of misappropriation of pain meds. The multiple investigations have not resulted in any charges. None.Belongings disappear constantly. In ten weeks four packs of cigarettes two lighters and six pens disappeared from my room. People I know who lived there for months or years lost much more. Dont bring in anything you value.Outside phone calls to the nurses stations are rarely answered and residents rarely receive their messages anyway.The physical therapy people are involved and caring and proactive in acquiring the necessary appliances and equipment. They are the best.In other areas on the occasional good days the food is relatively edible. On the bad days the food is ghastly though the desserts--and the burritos--are usually good. Oddly enough on visitor days like Mothers Day the food is pretty much OK. There were many kind and competent staff members when I was there many of whom now work elsewhere. Racial issues among the staff are not usually apparent to the residents. The wheelchairs usually have most of the necessary parts. Windows open a full six to eight inches for fresh air.Cambridge is definitely a whole lot better than living on the street as the former street people who reside there will attest. There are many intelligent educated talented and good-hearted people who reside there and many of the same who work there as well. And there are many many nursing homes that sadly are much worse. MedicareMedicaid doesnt pay for much and you definitely get what you pay for in nursing and elder care.

Food very poor quality vegetables cooked to mush always cold quantity very insufficient. Had coleslaw on a plate with items that should have been hot not served cold. Poor variety of beverages.Understaffed for nursing CNAs had to wait to long to get help to restroom when my loved one couldnt walk by themself.All I can say is the state should shut them down.Do not let a loved one be placed here long or short term.

This facility may do just fine with rehabnursing patients. However they really do not understand the treatment of hospice patients. I would recommend significant training as well as an understanding that the patient is still a human being that deserves humanity respect comfort. My loved one passed away there and we have not even received a single word of condolence on our immeasurable loss. The exception I will mention is they did bring in a contract nurse with hospice experience a couple shifts and she was terrific. If hospice is still offered bring her in more often.

Restrictive controlling petty rules-oriented. The latest administrator is better than some in the past but its still a very oppressive atmosphere. Many CNAs are wonderful but the administrative teamis largely concerned with making it clear that we are in charge here and youre not.

This is the worst place ever do not send your family members there they steal from you they dont feed you when you need something it takes hours and hours for them to get to all my dads clothes got stolen his pants his shirts his socks and all his supplies and hygiene. Dont send your loved ones there ever they are going to be sued

The OTPT staff who have worked with my 86 year old mother have been wonderful They are kind respectful and helpful.

If I could give a lower review I likely would. Food substandard CNAs can be okay but they often get Agency CNAs who try to find things in this place or...

Besides some of the CNAs that are overworked and understaffed this place is not worth any money. The food sometimes is ok but often cold when I get...

My 102 year old mother has been in Cambridge care since late 2020. I am so grateful fir their conscientious care for and attention to Mom. They do an exquisite job especially during the pandemic. Top notch facility. Personable care-givers. Far above any other facility where Mom has lived.

Ive lived at Cambridge for 9 months after I moved here needed assistance after having another stroke. Cambridge is an assistance care residental home with around 80 people living here. Most of the staff are great. Some are wonderful nurses or CNAs.Weve had our challenges dealing with Covis..but are doing our best to keep our heads up.More to follow.

The absolute worst They do not responsibly administer medications. the staff is nice yet unattentive I witnessed numerous staff more interested in their cell phones then their residents this is appalling God forbid you try to call and get an update or get the phone to your loved one no one will ever answer the phone other than at the front desk . The facility is run down dirty poorly maintained. To sum it up its a joke. The state should investigate this facility immediately When its over 90 stagnant air in the building and the only fan visible was located in a place strictly for employees thats a problem If you want your loved one to get good care and actually get rehab service of any kind go somewhere else this is not a good choice for you They will brag about how much they do in house for your loved one its a farce My loved one went in for physical rehab from a broken foot in descent shape able kind of walk speak and care for themselves . After a few months theyre my loved one was nearly dead from poor care I wish there was a way to leave negative Stars Furthermore every ring on my mothers hands disappeared over night This is the worst possible scenario for any human being to be in The owner and administrative staff should be forced to live in deplorable conditions that they expect these people to live in. Animals at the Humane Society receive better care than these human beings at this facility

Scary And not the fun kind. A lot of the staff that works there try hard but overall wasnt impressed with this place.

Very poor. Poor care and they were very inattentive to the patient. My mom lost 16 lbs. in several weeks because they refused to meet her dietary requirements. No exercise which was required. Food was terrible. Now we are told that we have a outstanding balance which we have never been informed of in the past. I would NEVER use this facility again and would love to speak directly with anyone who is contemplating using this facility. We hear in the news periodically of rip-off care facilities which are not attentive to and neglect our elderly and are simply interested in the money. This is the epitome of such a facility.