United Ability - Hand & Hand Early Program

The tour was nice. Ive been on the wait list since March or April of 2022. Wait list are wait list so I get it but they should just say it could be 2 years instead of giving the line about babies constantly aging out of the nursery. Despite all of that this review is mostly about Victoria. I had been on the list a while and would call to check my status. In January 2023 I spoke with Victoria and told her I needed to know something because I was preparing to go back to work in March. She told me she didnt see a reason why I shouldnt be able to start some time between March and Junethe flex band that I told her would work for me. Then February 6 2023 I received an email from Lenor asking of I wanted to stay on the wait lost. Thats when I was informed they wouldnt have any openings until MAYBE September 2023. Its October 2023 and still havent heard a peep from them. Not even a simple apology after I said Victoria had told me that. Maybe she doesnt understand that people need childcare to go to work and that she was wrong to say that my kid would have a spot and here we are looking towards the start of a new year and there is no spot in sight. The fee to get on the wait list is just them stealing money at this point.

This place is amazing.