Physicians Immediate Care - Old Town

I had such a quick and easy experience here I suspected that I had done some serious damage to my hand while on a recent skiing trip so I sucked it up and visited this location. The entire visit was less than 2 hrs The Dr. called a X-ray technician who arrived promptly and the staff was extremely thorough as well as kind. Thank you so much

Update the negotiated rate for Cigna PPO plans is 570 in case anyone is in my shoes wondering whether they should pay cash or submit through insurance. Ill definitely return if I have a need and just pay cash with my HSA card and recommend doing the same. All plans are different but a cash pay for this visit would have cost me half of what I owed after insurance.Eva is an amazing and compassionate practitioner I wish I could have her for my PCP. She was very thorough with ruling out potential diagnoses and coming up with a treatment plan.The nursing assistant on duty was also really kind and gentle. Bedside manner is important when someone is feeling sick enough to come to an urgent careFacility was clean visit was on time. I left with receipts for future HSA reimbursement as well as follow up recommendations without even having to ask. I cant identify any areas for improvement.Warning to Cigna customers though there is a 123 deposit to be seen. This really threw me and Im kind of scared to see the bill once they process the claim because the last few urgent cares Ive visited were 180 for the visit and took zero deposit. It makes me wonder if 123 is the deposit. What will be the total cost The intake staff was unable to provide me with any information on this based on my plan. They did let me know a cash visit is 165 flat fee. I opted to use insurance since its the beginning of the year and I would like to meet my deductible but the lack of transparency is a little uncomfortable. I dont blame PIC as much as our dysfunctional healthcare system. Just threw some red flags for me.Ill definitely use them for future needs but if the negotiated rate for todays visit turns out to be unreasonable Ill be a cash payer instead.

Very positive experience. Staff is friendly and professional. Gave great advice and followed up a couple of days later to check on me. Very much recommend

Hmm mixed feeling about this place . The wait time was surprisingly short for a Friday night and the girl that checked my blood pressure and vitals was very...

Went for straightforward screening exam. Was notified 1 day later that they mixed up samples and that I had to return for re-testing. This was downplayed as something that happens sometimes but in my opinion is a sign of poor organizational skills and questionable clinical competence. Not pleased. Discouraging especially when I felt that the original visit seemed to go so smoothly.

Easy check in though the phone app.. ladies at the front desk very pleasant .. Doctor Daniel was very professional and on the point. All in all if in need to visit doctor dont hesitate to go there.

HelloI am writing to express my concern about a recent experience at your Old Town location. As a loyal patient of your Adams St. facility in West Loop for the past two years I have always been satisfied with the care and service provided to both me and my daughter. However my recent visit to your Old Town branch was far from satisfactory.Upon my visit I was informed by the receptionist Andrea that I had not met my deductible and would need to pay 150 to see the doctor. This was surprising as I had confirmed with my insurance provider that my deductible had been met. Despite my attempts to rectify the situation Andrea refused to speak with my insurance representative and insisted that I wait until the corporate office updated their system. This is puzzling as the Adams St. location has never encountered such issues with my insurance.Furthermore the lack of attention and care was disheartening. Despite my evident distress Andrea showed little concern for my situation. I was not checked in upon arrival and my attempts to speak with the office manager Karina were futile as she was not present.The focus seemed to be more on their Starbucks order than on patient care which is not what I have come to expect from your facilities. This experience has left me with a sense of disappointment and I am saddened to say that I will not be returning to the Old Town location.I hope this feedback will be taken into consideration to improve the patient experience at your Old Town location.

The physician was extremely thorough in the exam. I saw a NP a less than weeks ago and the appointment was not done thoroughly as my symptoms resurfaced. This nurse went above and beyond to help me. Its not a common skill anymore. Highly recommend the facility and staff. Happy holidays to them all.

Came 40 minutes before they closed and no one was at the desk for 10 minutes. Told me they didnt take appointments 30 minutes before they closed and didnt have a doctor on site. Offered a telehealth appointment but werent able to test for something as simple as strep.

If I could give this place zero stars I would. Had usual symptoms of a UTI except with heart palpitations stiff joints and vomiting. Went there on a Sunday...

Very difficult to reach anyone after an appointment. Called for follow up question and no one returned my call. They do not provide details of visit at end of visit nor do they offer information about accessing records online. The service at the Northwestern walk-in is far superior.

Ive been here at least four times in the past 8 years and every time the provider and assistant have been cheerful and reassuring. The last time I had a physical issue Id been putting off for months and it took two people working together for 90 minutes to get it fixed but the entire time both were super friendly and made what could have been a scary experience feel like no big deal.

Go somewhere else trust me. Unprofessional and unfriendly staffWhen I was in the office on Monday the front desk person was extremely rude in person and...