Northkey Community Care - Madison Ave Treatment Center

Nobody ever answers the phone I needed an evaluation for my child and couldnt even schedule one because I cant get anyone to pick up the phone

Wonderful place Glad to say this is NOT. A LGBTQ Freakshow friendly place. Othetwise i wouldnt go there.

So far so good

I am writing this review about this organization in regards to my medical records were handed out to other medical professionals. I was trying to get an evaluation done. They kept refusing me an evaluation. I went to a different medical provider to do an evaluation. NorthKey reached out to them and they gave an excuse on not wanting to do it. I never said I was in therapy with the other medical provider. I wrote a review to New direction center. They kept trying to say things I never actually said. These people are corrupt.

Where do I even BEGIN This place IS NOT helpful. Before I explain all the awful things that have happened to me... I take 100 responsibility for my actions. The way I have spokenbehaved. I will say that I am not 100 at fault. Also I am responsible for some of the appointments i have missed. This is within the last two-three years..With that being said- this place is a absolute joke. They DO NOT care unless youre a drug addict. Theres more programs therapy etc. For those struggling with drug addiction vs those that are struggling mentally. I have been waiting for an appointment since November of 2022. A week after my friend took her life. This is where I am holding myself accountable. I have missed a couple of appointments due to work or other outside factors. Altogether maybe like 4 appointments. Aside from that Its been an absolute nightmare trying to get an appointment. I keep getting placed on hold for extended periods of time. I get told that theres absolutely nothing available til the end of October.Then you have people at the call center Lori- unsure if thats how you spell her first name- who like to argue be disrespectful and just down right mean. Even at times when I have not argued back I would simply say I dont want to speak to you I want to speak to someone else. Im told no that isnt possible. That theres no one else. Then she will just argue every time you just ask her to respect your boundary and not wanting to speak with. Automatically transfer to a supervisor.Then the therapist I DID have- Renee Wright.. I cancelled an appointment bc of conflicting work schedule.. I got a reminder text Sunday a day before my appointment that my appointment was on going. I call monday morning and ask for it to be cancelled. It was cancelled according to Jade at the call center. 2PM i get a call from my therapist bc it was a phone session. I told her that I was not in the mood to talk and straight up told her that I was headed to work. Then she said what else is going on. I told her I have had a migraine for seven days and I was NOT in the mood to deal with her. Also explained that I had cancelled the appointment on friday and monday morning. So she wasnt suppose to talk to me. She then berated me for having a migraine and not going to the doctor. Not her concern.Shelby- Crisis therapist- violated a HUGE privacy act... I had called on a saturday around 130 in the afternoon. I was transferred to her. I recognized the sound of the call connecting to the blue tooth to her car. I then heard her say to someone be quiet im on the phone. I did complain. Did anything come it No.Emma Brooks- I was going thru a really bad episode and called crisis and was connected with an individual. They had me on speaker. Emma brooks was in the background and heard her say Oh my god why is she acting like that. BRO WHAT Made a complaint on her as well. Did anything ever come of it Of course not.The countless times the phone has issues when Im straight up hung up on. Then apparently a supervisor is contacted after Im hung up on. How do I know this Because when I am talked to- a supervisor is made aware of phone issues. When there isnt phone issues..Finally- I have a screen shot of north key making a call to the hospital saying that I needed to be admitted to eastern state because of how upset I was and threating not true to end my life. They then said that I had failed out patient therapy. How can one fail out patient therapy if I wasnt really provided services in the first placeThis is posted on 10082023 at 640 PM on Sunday.I will keep reposting this if this is deleted.

Used to be a good place to get mental and physical help. Now the ladies in the front office are cold and uncaring. You will start with one person and two or three months down the line they will switch you to someone else making you start the whole thing over again. Not good for anyone with any kind of anxiety. Dont bother.

I have no bad experiences here. Everybody is friendly to me. I have been coming here since i was homeless in 2018. I got off the street in 2018. Been coming here since. I have a peer support and counselor. Plus i go to Mondays depression Group. I love it. I have made some much needed friends along the way. I hope to make more in the near future.

They never answer the front desk phone its like they get paid to do nothing at the front desk and watch the phone ring when I try to get my medication refilled. Ridiculous. And then when they do answer the phone I hear you guys munching and crunching on food on the other line. You guys need to do better some people need to get their medication on time.

They are not the most organized bunch at this office but generally speaking they get things done. I guess because of the location the staff can be downright rude sometimes but again they will generally get things taken care of. Honestly though if you can take care of business at the florenxe office you will be much happier

I love my therapist. She is great and has helped me tremendously. Yes the office staff has problems but they are not the ones treating you. Look past that and find the therapist that works best for you