Mental Health Cooperative - Nashville

Literally dont go here. I drive an hour to see them. I have changed case workers 3 times with no good reasons. They dont care about you. The medicine persons schedule changes so when I go shes never there. They dont care about you at all. You dont do appointments but when you do the walk ins they take forever and dont do anything. I have to drive an hour to meet my case worker then drive an hour to talk to them then drive an hour to see the medicine lady. They dont care about the teens thats why they have a 2.7 rating. They just dont care and honestly I dont care im done trying to talk to them when they just dont care lmao

When I can get a live person they are great The problem is not enough resources too much need and not enough personnel and When youre in a crisis situation you need immediate help. I have found that when a caseworker does contact you they are inevitably very helpful and do their best with the time and resources they have.

I have someone close to me who gets her BPD medicine from here. She missed her last appointment because of anxiety of going to that appointment. After going back and forth for days on getting the courage to call she finally did. She takes Lamictal among two other things and its essential for her overall wellbeing and helps stabilize her moods. They denied her because its been too long since her last appointment. She made an appointment they didnt have one available until December. She asked if she could get a refill of her medication to get her until then. They said no.Because of this her mental health has drastically declined to the point of threatening suicide. She NEEDS this medicine. It is as important to her as insulin is to a diabetic patient. I absolutely cannot believe that when she called they could not give her a refill nor any type of resource where she could call places where she could get in quicker.I understand there are protocols when it comes to this stuff but they should at the very minimum offered her resources. It has been a rough few weeks for her - which is putting it very lightly. I truly do not think this place cares about the mental health of their patients at all. If you want to make it right contact me immediately.

I hope for the love of god that this place gets an overhaul as far as the way that its run. I very much appreciate that MHC offers help to people with lower income but to only offer and not follow through is more hurtful than helpful. I would rather pay a bill late and go to any other med provider. I am disappointed but unsurprised to read other reviews of people with almost the exact circumstances as myself even from many years prior. Youd think they would work hard to eradicate recurring issues over the years but that does not seem to be the case.They will cancel your appointments and also tell you that you cannot get your meds refilled until you have an appointmentthat they will cancelMedical withdrawal makes people including myself extremely suicidal which means that MHC is literally harming more than they are helping. One time I had an appointment that they swore was over the phone I called and double checked four times that week only for the nurse to FINALLY call me back after many voicemails and say Idk why they keep telling people that. Anyway youll need another appointment. Which I made and they cancelled day of. I have to take off for these appointments. So Im losing more money than I am saving with this organization. They will forward you to a nurse for everything which only sends you to voicemail. I have had to leave an average of four voicemails to get a call back most I am completely panicking in because I am terrified that I will off myself if I go through withdrawal again. They will not respond to your pharmacy requests either.I have only been dealing with MHC for a few months and it has been absolute hell on my mental state.I am actively looking for a new psychiatrist that will inevitably be 100 more expensive. Fingers crossed that I can get in before my meds lapse again because I know MHC will not provide what I need. They have proven that time and time again.I sincerely hope that anyone and everyone else has a different experience than I have.

Wish I couldve given a higher score. A 5 day for my situation - specific depression which included loss of employment and residing in a dreadful shelter. Staff assured me upon arrival that I would be linked with a local counseling provider and have my first appt scheduled before departing since that was the best avenue for me and my greatest concern regarding help was my being uninsured in a new state. Not only did I not receive any specific info about a counselor or a scheduled appt noone even met with me on my last day at theirCSU Noone discussed my discharge plan asked me how I was doing nor showed any concern for my well being or my future. In fact the primary nurse just kept saying to others while i stood a few feet away she has to go now give her her meds and get her on her bus. So that the night before was more than anxiety provoking per the rudest non friendly non communicative employeenurse there named Erik who wouldnt follow up on my request for melatonin to help with sleep. I couldnt wait to leave. I lucked out with a great team of nurses and techs the first few days including a Darcy who i initially believed really cared but the stay turned out to make zero difference in my current situation or why i was there for help in the first place... nor my future outlook. Im reticent about referring anyone there in the future unless their uninsured because that may be their only choice.

Very disappointed to say the least. Staff lacks CARE. When you go to a place for HELP and the nurse on duty tells you that she doesnt care if I take my meds or not. All I did was ask why such a low dose when I was on a higher dose prior to checking in for HELP. Zero cares given at a Mental Health Care provider.

Ive called three times today to get back on my depression medication.. it has been affecting my life in every way since I have been off of it. Every time I called they told me to call back at a different time because no one was available. The third time I called back I was told no one was available and they dont prescribe medicine anyway you have to wait till the second visit. I was told intakes are done over the phone anyway and was under the impression that I could at least get this started since I am in Arizona visiting family and unable to be present anyway. So since they do the intake over the phone Im not sure why she got irritated and told me that I cannot be helped at this time It is extremely frustrating and hard enough as it is to deal with my situation. This shoddy customer service and disregard for peoples well-being its not only infuriating but I feel at a loss to seek help. I cannot believe the way this has been handled.

Highly do not recommend. Felt very unsafe being there. I just moved to the area and needed to get my medications due to my insurance being out of state this was the only option. They would not give me all my psychiatric medications Ive been on for over a year. The ones they did allow me to get were 148 mg lower than what Ive been on. I have been out of my medications for over a week and the office has been closed due to snow. Telehealth calls rescheduled. It blows my mind that people can go without needed medication and they dont seem to really care about that. I would think a mental health office would understand that people need meds and cant afford to stop taking them cold turkey. Best of luck to anyone going here for drug rehab mental health or anything else. Seems like people just get swept under the rug here.

I was told to call any day during time they are open till 430 for intake for my son. My son has school. School doesnt let out till 330 and he doesnt get home till 4pm. The operator that picked up said all were busy on phone and instead of asking me to hold or that they would call me back when they are available today .. She just said ok and hung up on me. Then they wonder why kids dont get the help they need when they dont even know good customer service and how to talk to people.

I loved this place. Great experience. No judging area .they are very organized and very attentive and available 24 hours. I really appreciated them tending to me. I felt safeccomfortable the environment was safe and the rooms were clean.Jeff and Robert are both amazingsmart attentive detail orientedvery careful with patients. I was one of them.Miss Kandy is an advocate and REALLLLLY freaking awesome she helped me with a good selection and choice of words. She helped me get through my miscarriage loss I had. Her choice of words and love of affirmation helped me a whole lot.These 3 people Jeff Robertand Kandy. They all need a raise. I loved them all. They made a huge impact on my life.