Integrated Center for Child Development - Newton

I have had a very horrible experience dealing with this organization. I have called and sent multiple emails trying to get my billing accounts resolved and it took weeks to get any help. The practice manager would not even call me back to see if my situation was resolved. The Billings manager would not email me or call me even after repeated attempts to get her to speak with me. You make payments and have to follow up sometimes for several days to even get a receipt and statement to ensure that you can timely file claims for reimbursement with the insurance company. This is the absolute worst organization and I deeply regret bringing my son to this place. Today is the deadline I have to file a claim and no statement or receipt even after multiple emails and phone calls over the past couple of days. I almost sound crazy trying to get them to do the most basic thing. Deal with this organization at your own risk. They simply dont care.

ICCD Partners of Newton have been a godsend for our family. Weve been so happy with ICCD and strongly recommend them.The staff is kind and just sitting in the lobby it was obvious they were completely unfazed by kids with unexpected behaviors - thats their thing.We needed an official diagnosis. ICCD was the top recommendation from our pediatrician. Calling around to all his referrals ICCD had by far the shortest waiting list at 4 months compared to one place that had 1.5 year The pandemic backed up a lot of child experts but 4 months is short even by pre-Covid standards. Its a 2-hour round trip for us and worth it.Dr Giancarlo Fusco was our neuropsychologist doing the testing and diagnosis and was amazing. He was incredibly kind and good with our kid even when our kid -really- didnt want to be there doing tests. Dr Fusco is known in the Special Ed community for fast report turnaround and that was very much our experience. Fast but very thorough and he explained it patiently to us answering our many questions. We had an urgent insurance issue right before a major holiday and Dr Fusco helped us deal with it. We are so very grateful to Dr Fusco for all he did for our family.We also see Dr Dianne Coscia a behavioral developmental pediatrician. Dr Coscia is kind warm empathetic and talks in very approachable language instead of medicalese. She is obviously both smart and intuitive the kind of intuition that is fed by experience. We feel very comfortable having her advise us on managing our kids complex situation.In summary ICCD Partners is an excellent place for child diagnoses complex pediatric care and for help with child issues.

We received a diagnosis from the doctor and they said to reach out with any questions. I was so stunned by the diagnosis and delivery wasnt the greatest either that I didnt have questions at the time. Ive followed up in email and phone multiple times and have not heard from anyone.I did research before hand and read the google reviews about not hearing back and I was hoping it was a one off but it seems to be the case that they dont reach back out to you.

Fantastic doctors.

Im so sad to say that I had a great experience with ICCD up until this point and now I think its time to share my experience with others so they know what to expect.The doctors themselves are great. Knowledgable and Caring and have provided great treatment. The officeadministration staff has always seemed fine in person but after waiting for almost 6 months for the report from an evaluation we apparently had a 60 balance on our account from visits with a different physician than the one who wrote the report. I have a credit card on file and they did not charge it for two visits - for unknown reasons.Instead after relentlessly following up about not having the report in our hands which the physician and assistant admitted they were behind in writing their office admin emailed today that they had the report finally but they cannot release it due to the 60 balance. At 315 in the afternoon. Oh and the billing office closes at 330.Its so inconsiderate to hold a PAID report over 60 - especially when you have the PAYMENT INFO and have permission to use it And to not answer the phone when I call to resolve is just the icing on the cake to make my blood boil.Its too bad these amazing doctors have such inconsiderate office and administrative staff - it makes the whole business look bad and frankly makes me wonder if its worth the trouble. It has created such a negative experience with me moving forward - I really hope it does get better - or that the office manager sees this and considers getting her staff better training or customer care for their front line folks who really have a very important job - to make sure we get the information in our hands when we need it

For some reason my review and very valid experience was deleted. Perhaps someone over at Google can shed some light on this. My hope is that you are not in the practice of removing reviews at the behest of organizations requests when they are meant to help others make educated decisions about who to go to when they need help.

I cannot rave enuf about this practice. Dr.Castro and Dr. Manea have been treating my son for approx. 20 years and my daughter for about 5.Covid had slowed response time and ability for expediency bit otherwise no complaints. Im so thankful for the amazing diagnoses and treatments they have provided us with.

my two children were evaluated by doctor Castro they were very well taken care of. all the staff are very attentive. after the diagnosis i needed to talk to doc castro and he kindly called me and gave me the support i needed at that moment. Thank you so much to everyone at ICCD