East Lake Family YMCA

Never again.The woman at the counter simply ignored our familly because she was have a funny chat with a friend.Once she look atbus we explain we have a pass in Texas and wanted to know.....she just answer texas...heuuu...whattt you want...I asked for a day pass understanding she not understand my french accent she said just go online i dont deal with this....50 usd for a familly day pass... no thx never again and i dont recommand YMCA to anyone.

The staff is friendly and helpful the facility is clean and the equipment is all maintained. The pool and hot tub are wonderful after taking a class for sore muscles and loosening up. I am beyond grateful for my membership here as they also work on an income based scale. Honestly cant say enough nice things about this place.

Have loved this Y for 14 wonderful years Great workouts great instructors great friends Thank you East Lake You make life better for us all

I think 2 stars is generous based on a few encounters Ive had since joining the YMCA over a year ago but this will be a very honest and hopefully helpful review to help them improveIll start with the positiveMy son played on the basketball team and took swimming lessons. The basketball league is a bit unorganized but I believe that is due to low staffing. The coaches are all parents of the Y so you wont get a real experience as far as learning skills goes unless your coach happened to play basketball maybe. I will say that Howard Reed the Regional Sports Director went out of his way to accommodate teams and he really does care about the kids. My sons swim instructor Jason was the best. My son has a legit fear of water and Jason was extremely patient and attentive even helped my son overcome his fear of water. If you take swim lessons I absolutely recommend Jason. He also needs a raise The facility itself is nice with newer equipment.Onto the not so goodThe basketball court is always packed with the students and older kids. If youre looking for a place for your little ones to just shoot some hoops this may not be the place to go. The bigger kids take over and leave trash everywhere which caused insect problems.The front desk staff have no customer service skills. They talk to each other half the time leave you hanging to have a conversation while you just wait at the desk to be serviced dont have an answer for you half the time give you wrong information and are straight up rude for no reason. Lebron has been nice to my family though. Other than that I did not have a good experience at all with the front desk staff. They really need to be trained on how to treat paying customers.One incident happened where my son was at his swimming lesson and we had to evacuate due to a thunderstorm. All of the family rooms were taken so I brought my son with me in the womens room he was 6 at the time. One YMCA member threw a fit that he was in there told me he needs to be in the family room and ripped the shower curtain open while my son was in the shower with no clothes at all on. As a parent Im sure you can understand this next part but I went straight to cussing her out. The staff member that came to deescalate the situation told me that I needed to leave instead of the other member. I told her off too and havent seen her since. They did an awful job at helping the situation.All of this caused us to no longer feel comfortable going to this location so we went to cancel our membership last month. The lady at the front desk told me she would take care of it didnt ask me to sign any paperwork or anything just said she would take care of it. We got charged again the following month. When I went in to explain what happened they told me there was nothing I could do to get a refund. Im not sure if my account is actually cancelled or not yet but well see on the 22nd when the payment usually comes out.Since we still until the 22nd to use the membership I brought my son and his cousins to use the pool over the weekend. The lady at the front desk Demetria I think gave us a bit of a hard time about our guests two 12 year olds. She kept reiterating we could only have 2 guests and we were confused what the hostility was about because thats exactly how many guests we had but ok like I said they are not the kindest people. Anyway I left my Nike Metcons in the locker. I called maybe 20 minutes after we left when I realized and asked her if she could put my name on them and Ill pick them up the following day. She had the worst attitude about it and basically said she can only put it in lost and found and if its there then its there and if its not then its not. Im sure you can guess by the time I came to pick them up today they were gone. Something that could have easily been avoided.All of this to say I think the facility can be great with a few adjustments and maybe some new staff. I will not be signing back up until then. Hope this helps.

Front desk staff arent the friendliest though the lady who gave us a tour of the Y was very lovely. Pelotons are always broken or out of service and there are people who hoard the bikes do multiple sets when youre only supposed to limit sets while others are waiting so it can be frustrating and difficult to use them- especially in the mornings. Also if youre not using the Peloton classes and just reading a book or on your phone please use one of the many other stationary bikes around seems obvious I know. Havent yet tried the other machines I was fed up and stopped going to this location.

This review is based on a negative experience my youngest sibling endured during a visit with our cousins. Their ages were early teens. A male teen assaulted my sister unprovoked. She did not know this demonic seed and even if she did this good black man had no reason to harm her unless his life was threatened. No YMCA staff was watching them. I do not recomment ANY YMCA location due to safety concerns. The Wade Walker Family location also has unattended youths that can cause vehicular damage as fun according to someone who casually informed my family and that guy was finishing a job there. So to those who need a daytime babysitter for their ill-mannered unruly good boys and good girls the YMCA is available. I wish we could sue you for what happened to my sister plus have that demon that hit her arrested despite the uselessness of dekalb county police and the prosecution office.

I believe Linda was the instructor for the 930am Saturday Cycle class and she has great energy I enjoyed her class and got a good workout

My family signed up because we were excited about having free childcare while we worked out. Ive only been once but had a great experience. The ladies in childcare were very friendly and attentive and there were 5 babysitters there when I got there right at 4pm when childcare started. There didnt seem to be that many kids when I picked up my daughter at 6 there were only 2 other kids there. I loved the class by Shannon will definitely make an effort to take her classesOnly negative is that the front desk people are not very friendly. One lady obviously turned away from me when I approached her and so I walked over to the other lady who also didnt look enthusiastic to speak to me and told her it was our first time. She was helpful to check me in but didnt offer any directions or tour when I clearly was confused which way to go for the studio class. All other staff I interacted with were great.

The staff is pretty friendly for the most part. Ebony that works in the outdoor pool area was very nice and respectful. Great customer service from her. I wasnt happy that all of a sudden my child wasnt allowed to be in the shallow area of the pool as he had been without an adult being in with him. Ebony informed us that these have always been the rules even if they were not previously enforced. I requested to speak with management to understand the rules fully as we had just left the indoor pool.My child nor the other children were told they could not be in the water without an adult in the indoor pool. I wasnt able to get a phone number for management but I sent an email and she promptly called me back. As soon as I answered I could hardly say hello and thank her for calling so promptly. Raquel very unprofessionally and rudely proceeded to state her name and the rules. I had to stop her and remind her that the same respect I gave her with a friendly acknowledgement I should also receive. Her response was she was busy with someone else. I told her that this is not an excuse to be rude and I did not call her she called me.I wasnt rude in my email I just wanted to understand the rules. Her tone changed to a more calm tone but we must work on customer service. We were actually given her information by a different employee to get swim lessons for my children. Maybe she was having a bad day but her staff Ebony and the other lifeguards were more friendly.

I have enjoyed my membership at the YMCA East Lake branch. It really is not only convenient but the staff is friendly and welcoming. The facilities are wonderful They offer lap swims pool exercise classes swimming lessons exercise classes yoga dance strength core Zumba Pilates and so much more the ladies locker room is clean and you can bring you own lock or they can provide one for you with a car key exchange. I am able to switch up my exercise routine all under one roof to help me achieve my health goals. You wont be disappointed by becoming a member. It will be well worth the time and your money Plus it gives you access to other branches in your area. So on those off occasions I need to work out in Buckhead...I dont loose momentum in my exercise routine.

Indoor lap pool procedures are absolutely ridiculous. The lane reservation email says you have to be on the pool deck by the scheduled time. My scheduled...

My family loves this Y and the staff is so nice here The splash pool for the kids means no worries for moms with little ones who love the water and the...

The Y is the best deal goin and this is a kick-ass Y.Heres what my family of four gets for roughly 400 a yearUse of the gym. Great weight room and...