Cincinnati Children’s Hospital Medical Center -Kelly O’Leary Center for Autism Spectrum Disorders

I was at the hospital yesterday with my kids for some appointments. It was a rough day.. As I began to pay for my lunch my daughter who aspirates started vomiting all over the place. There was a lady who worked at the hospital that literally threw all of her stuff on the floor to help me with my daughter that was vomiting and as well helped my son that was crying. Not only that but as my daughter was still gagging and I was trying to calm her down she paid for my food and walked us to a table. Thank you SO much foe your help I didnt get your name but I couldnt of done it without your help. I ate my food after I was able to get my daughter calm then went into the gift shop to get her a shirt. The ladies at the gift shop were SO Kind They helped me clean out my daughters wagon and as I was wiping the wagon down one of the ladies got my daughter dressed for me. This hospital and what happened yesterday with the employees helping really gave me faith and reminded me that Im not alone. Everyone was such a blessing and Im so happy that we found this hospital to basically call our second home. Thank you SO much for ALL of you that helped me yesterday. I truly appreciate it and will never forget it. Also I just want to put in here that every single doctor we have seen at this hospital so far has been amazing and they actually listen to you as a parent and care. Thank you for giving us an opportunity to be a patient at this amazing hospital.

Waiting for seven hours after doing things the right way and receiving a referral from a pediatrician stings. However knowing how quickly an infected abscess could be lanced and how we could be on on our way stings much more. Im not sure childrens ER has much space dedicated to fast track patients with problems that could be handled swiftly and therefore its greatly bottlenecked and hamstrung by poor capacity management unless you happen to have a super high acuity patient or a newborn.

We are so fortunate to have the excellent care of Cincinnati Childrens Hospital in our backyard We love the care we receive from numerous departments and are forever grateful for the continued progress we see in our childs health.

For the very BEST in childrens health care Cincinnati Childrens Hospital and each of its affiliates are the places to go. They have some of the best trained and educated physicians in the country. Always courteous compassionate comprehensive and professional. We are so blessed to have this caliber of childrens health care in our city.

I used to swear by this hospital. The care here has gone down hill. The providers are always in a rush or act like they dont care. The nurses are always either over worked or rude. This goes for clinic ER urgent care.. all of it. This hospital unless your kid has a super rare condition or will be a patient for life they do not care about you or your children. Went to Dayton childrens 2 times the care was night and day. Being number 1 does not mean anything.

I had emergency surgery here and at first everyone was very nice and considerate of my pain . After the procedure the surgical team was very rude and so have my nurses. As a black girl they have tried to stereotype my pain as if it isnt real . The nurses have been so rude about my care they literally have been ignoring me and making rude remarks when they walk away . I think the care has potential to be well but I dont think this is a good hospital for people like me black.

My child will be a new patient to this hospital and when we first scheduled everyone was friendly and helpful. However I called today to confirm my childs appointment and the lady that answered the phone was very rude and short when I asked for the clinic information we are coming from Columbus and not familiar with the Cincinnati area. Then I asked for assistance in signing up for Mychart so I wouldnt have to talk to a person again if I needed any further information and was transferred to the Mychart support department. The lady I spoke to there was even more rude than the first lady I spoke with. The support person told me I had to go to a clinic or sign up on line. I explained we were not local to the other so we couldnt just go to the clinic and I was having some issues with signing up on line hence the phone call. Instead of just stating that she could not help me what is the whole point of this support line she just kept repeating that I had to go to a clinic or sign up on line. As a new patient or any patient for that matter I was not expecting this type of poor customer service. I really hope the people in the clinic have better customer service skills than the people that assist you over the phone.

In the waiting area for 7 hours and ended up leaving. Im signed up for the text alerts to let me know when itll be my childs turn to be called back to a room and its now been 10 hours with no text message updates. I asked numerous times about the wait and every time the front desk had something smart to say. I dont come for patient care and expect to have rude attitudes directed towards me nor do any of the other patients that were tired of waiting for so long. I dont understand how children can be sick and need medical attention but the only place in Cincinnati that everyone tells you to take your children is terrible at caring for your children. Ive never been to childrens ER but I know for a fact that Ill never be back

I have four children spanning from the years 1-10. I had nothing but good things to say until these past couple of years. I understand that they a learning hospital and have a lot of resources but it should go further than that for their 1 ranking. Since Covid they have handed out a degree to almost anybody and these teams of doctors can never be on the same page. My daughter has been a sitting duck at this hospital with pneumonia and fevers going on day 9. Should I mention they sent her home after one night in the hospital and she was running fevers anywhere between 101-104 She went back that very night of course. Her primary is not very happy they sent her home not being fever free for 24 hours especially with the complications she has been having with not being able to keep her medicine down. No tests were done by them either until yesterday on day 8 We got her diagnoses of pneumonia and strep throat at an urgent care local to us. Every time my husband or I asked about further testing to see what they were missing was dismissed and said it wasnt part of their care plan and to proceed those questions with her primary doctor. I am livid Yesterday was the first time she received any breathing treatments for this. My husbands and Is questions would automatically come from the doctors text booked notes because these teams do not have a brain for themselves to answer aside from what the doctor says. So the answers we looked for has always been a few days away from getting answered. From the beginning blood cultures were supposed to be taken as protocol because a child came in with known strep and pneumonia. Instead no one has an answer to where the cultures went off to. Yesterday on day 8 we find out that my daughters lung is on the bridge of collapsing and she is only 10 It could have been prevented through their care but her pneumonia has now spread even more when it was bad to begin with and they wouldnt listen about her possibly being allergic to the medication they were giving her because she would break out in a rash when they gave it to her and her fevers would become more consistent. Finally they listened and she is on a new medication AND IT WORKED. Her fevers have stopped just like that BUT it shouldnt take 8 days to figure that one out. We were not heard as her parents. They would reiterate words coming from my 10 year old daughter and make her feel confused and not even heard from as well I will be avoiding going to the hospital at all costs in the future. It really sucks its the option out here and that this hospital has took this much of a down hill.

I love feeling like if anything goes wrong with my 2 yr old grandson theresa Childrens hospital close. Unfortunately Im realizing he may not be s as safe and taken care of as I thought. First my 26 yr old daughter who was cared for since age 6 for epilepsy was drop at the age of 18. She was in the middle of having a vns implanted and we had been told through this process it would help control seizures and help get her off of the numerous medications with life hindering side effects. We was left scared confused and didnt know where to turn. I even went to the office in concern and s was turned away. Now 8 yrs later somehow I still have confidence in this hospital I take my 2 yr old grandson due to many and awful looking symptoms of hand tfoot and mouth disease. We was in the waiting room around all the other patients for almost 2 hrs. It was very hard to keep him in one little spot to keep this contagious infection from spreading to others. We finally was brought back where the car just seemed cold and another long wait with a difficult child feeling very uncomfortable. I had to push to get something to help or ease his discomfort . Theres nothing you can really do for this disease but there is things you can do to ease the discomfort. Not only that this is a brand new urgent care emergency room . Everything in the exam room was noticeably dirty after changing his diaper. We left his pants and socks off because we noticed it was only irritating him worse he got down on the floor in his feet was black within a couple minutes I noticed once he sat down to try and dust his feet off. Utensils and other things hanging in the room. The sink was noticeably dirty. Im just so surprised considering these days how important it is for cleanliness as to the way our visit went last night. I shouldve stayed at concerns eight years ago but after this visit its definitely time.