Center for Family Guidance, PC - West Deptford Outpatient Office

Terrible service. I waited a month to hear back that they cant see my 5 yo child. Sent the consent form back called after a week was transferred numerous times filled out a form online for a call back all to be told they cant see my child. Delayed care for my kid thank you center for family guidance. Horrible service Ill be sure to make TRICARE aware of this facilitys terrible communication and to divert patient to other more capable facilities.

Ive been going here for years. Lisa Ewan is wonderful she listens she cares and goes above and beyond. Shes very knowledgeabledont know what Id do without her.

Ive had wonderful counselors through CFG however their administration and business practices is the reason I strongly do not recommend them.When my counselor was terminated from CFG I went without services for some time thinking there was a tech issue. I received an email from my counselor stating I would be contacted by the office manager to reschedule. I was contacted by a separate branch to reschedule before the email and was never contacted from the original branch.Dont expect call backs or follow ups from the office manager.Watch your bills and billing. I was incorrectly billed multiple times which wound up with my account receiving a 165 credit - which I can no longer use as I discontinued from the practice. I was never told what would happen to that credit since discontinuing service.Also if theres any issues with billing coverage just contact your insurance. Give the name of the provider and the service type telehealth or in person services etc and they will be able to tell you your copay and coverage. Ive had to correct CFG billing on my copay and coverage.

The lady who does the registrations is incredibly ignorant and unhelpful. She has no idea how to talk to people

Ive been going to this office for almost two years now. While it hasnt always been a one star experience at best its been a 2.5 to 3 star experience. Ive been seeing Diane Deblase the entire time. She is impersonal and short which I dont love but honestly I didnt really care about at first. I wasnt seeking therapy sessions I just needed medication management. So while she was short I really didnt care. Over our sessions it became increasingly apparent that Diane had no idea who I was or what my plan was in medication management. She continuously had no idea what medication or dosage I was on and had no records from previous sessions. This left me in a position to recite everything to her by memory. At which point shed take my word for it and just prescribe the medications again. I was trying to ween off a certain medication which she offered no guidance for and Ive been left to slowly ween off of it my own and just paying a lot of attention to how my body is reacting. She has often over prescribed medications due to not knowing what the correct dosage was. I would spend the entire 15 minute session telling HER what the plan was for my medication rather than receiving any guidance and at the end of all that this would cost me 100 per session on top of my medication costs. It came to a head for me however when I switched to an online pharmacy that had cheaper prices thus making my care more affordable for me when it is quite expensive to begin with. Diane was unable to figure out how to prescribe the medications through the online pharmacy and refused to call the pharmacy for help or seek assistance in any way shape or form. I eventually after calling multiple times gave up and have simply switched to MDLIVE Where the cost per visit is 0 with my insurance. My single session with MDLIVE went better than any session Ive had with Diane. I encountered no issues with the same online pharmacy. I overall would not reccomend wasting your time at this facility.

Poor management of patients. I was prescribed a medication that cost 900 after insurance. I called the office 3 times to get my medication fixed. I had one return call from an office manager who was supposed to call me back when she was able to workout something with the pharmacy. I never received a call back. Just now De. Lopez called for a follow up and blatantly lied about calling me and leaving me messages. Phone records are proof of that. I would avoid this place at all cost.

Nurse practitioner Diane Deblaise is rude. I asked for her number to contact her incase of anything and she gave me the after hours number instead..shes very impersonal and doesnt make the session fulfilling. Dave and Natalie are amazing Will recommend them to anyone

They are the worst ever. They scheduled my daughter 2 times and they were pediatric Doctors so they canceled both times after waiting months for these appointments.Then I again had made appointments for both of my children they only had one scheduled again waiting months and a 45 minute drive one way. I would highly recommend looking elsewhere.

The women at the front desk are delightful. The therapist I was assigned to was just adequate. My experience with the so-called prescribing nurse named DIANE was horrific. Not only did she make me feel as if she had absolutely no time for me nor any interest in helping me with my medications.She completely ignored everything and anything I had to say. Many if not all of her notes were completely inaccurate and incorrect even after I repeated them three times. Never have I been treated with so little respect and so much unprofessionalism. I feel it is my duty to check and verify this womans credentials so as to spare others whom may have the misfortune of be assigned to this particular prescribing nurse.

My favorite therapist Dave and nurse practitioner Lisa started practicing here after leaving my old mental health center and I followed. Dave is incredibly insightful and easy to talk to and Lisa is more concerned with your well being than with just giving you a script and sending you on your way. For these reasons Id HIGHLY recommend them both. And to top it all off their secretarial staff is incredibly kind and helpful.Thank you so much guys for your excellence