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Carousel Pediatrics - Southbrook

Speech Therapy, Dentists, Pediatricians + 2 more
  • Location Address: 6425 S. I-35 Suite 100 | Austin, TX 78744
  • reviews Rating: 2.80 (56 reviews)
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About Carousel Pediatrics - Southbrook

Carousel Pediatrics was founded on the belief that every child deserves quality healthcare, but it goes beyond simply treating children. Our mission is to care for the whole family—from comfortable waiting areas to friendly staff, from extended hours to education and support that helps families develop healthy lifestyles. Our mission is to care for our emplo
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Reviews

2.80
56 Reviews
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Care Settings

  • In-clinic

Age Ranges Served

  • person icon Children

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Languages

  • English
  • Spanish

Insurance Carriers Accepted

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Please note that without member information we cannot guarantee that your specific plan covers these services. We recommend asking the care provider before beginning services.

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6425 S. I-35 Suite 100, TX, 78744

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  • orange phone icon (512) 744-6000

Reviews

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2.80
(56 Reviews)
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All Reviews
google review

Weve been patients here for almost 2 years and love our Pediatrician her staff. Sometimes we wait a bit. Once we waited a very long bit. Its possible the staff are overworked and underpaid. The system including government via tricare medicaid etc IS broken but the staff are beautiful professionals at Carousel Peds Southbrook location

Anna B.
26 May 2024
google review

This place is the WORST They have lazy front desk receptionist the manager is so unprofessional. They dont have any appointments until a month out. No sick appointments available until the next 2 weeks. How is this clinic still open Oh and forget it your late. They dont care of try to work out anything with you They all look miserable up in the front desk area. Lobby is empty but yet they dont have open appointments. Lazy people This place needs to be closed I feel so guilty for bringing my children here and not hav given them the right professional care in the first place I am requesting my medical records and getting them out ASAP

Tiff Barb
26 May 2024
google review

Horrible Waited for an hour and half turns out the system wasnt working was told to wait another 10-15 minutes . Im an understanding person but say that first instead of making people wait your work time is valuable but so is the patients.

Lizbeth Zavala
26 May 2024
google review

Horrible location never answer phones on hold for 45minutes more sometimes. I asked to get specific tests done to the patient and was in patient room for an eternity and tests asked for werent done has to reschedule ask for another day off at work to make it then i was never called for results. i have called multiple times with nurse and asked to get a call back and never do.

Rogelio Mancha
26 May 2024
google review

Maggie and Ruby are the best theyre nice and understanding.And thanks to the nursew glasses male who saw all my papers fly out my hands and stared and walked away Ill remember you I dont like you

Hallucinate_S Samantha
26 February 2024
google review

Everytime we come here they take over an hour. This is normal checkup and one of my kids has adhd. Imagine trying keep him calm and collective for this long.

Jennifer Ramirez
26 October 2023
google review

This place is a money pit for insurances and parents. They only care about giving parents 3 mins of their time and billing them. Its the chop shop of pediatric clinics of all Austin. Switched my kid to ARC where the pediatricians actually listen and took our worries into consideration vs pushing stool softeners and Motrin. Places like this should be illegal.

Yareli M. Terrazas
26 August 2023
google review

From scheduling to being seen it everyone is polite. All staff and providers have been friendly and nice to me and our kids. Dr Rannefeld and Julie are the kids favorites we dont always get them because sometimes we do walk-ins I trust the providers here because our kids get taken care of.

Ivirruth Martínez
26 May 2022
google review

Front desk is horrible the worst and lazy they wont verify your insurance. You basically have to do their job for them and top of that their rude. They will tell you thats not their job or dont have verify your insurance. Billing is also shady too one minute they telling you that you dont owe anything then next thing their bill you for a doctor visit that happen 2 months ago. If it wasnt for Dr. RANNEFIELD I would of went somewhere else but today they drew the line. I hope Dr. Rannefield relocates you will truly be missed you have been my childrens doctor from day one.

Nelly Pena
26 May 2021
google review

This place is horrible from front desk to back office bilking management...etc. Billing is shady making me pay self pay still billing insurance and then sending me another bill. I always have issues getting refills in a timely manner waiting up to 4 days at a time. This last month I came once called to pick up written scripts when I got there no one could find my sons chart took them 20 minutes to locate it. Finally get the scripts sign off and 1 of them is incorrect told it would be taken care of Monday morning. Call at 2pm asking if ready nope. Then they call around 330pm and it is ready. Get here again this evening took 10 minutes to find his chart and.....it was filed in the back. Hoping the script is right this time.

Katie Corrao
26 May 2019

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